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Frequently Asked Questions

What is Van Gogh Alive?

Van Gogh Alive is not an art exhibition in the traditional sense. It is an immersive multimedia art experience combining high definition projections of Van Gogh’s paintings with digital surround sound. Imagery and animations are projected at a scale that offers visitors the ability to see the details of the artist’s work like never before. More than 3,000 images transform each surface. However, there is no physical work by Vincent Van Gogh on display.

What is the best way to see the experience?

We encourage you to move around freely to view the experience from different perspectives, always mindful of other visitors in the venue.

What is SENSORY4™?

Developed by Grande Experiences, SENSORY4™ is a unique technological system that combines multi-channel motion graphics, cinema quality surround sound and up to forty high-definition projectors to provide one of the most exciting multi-screen environments in the world.

What are the opening hours of Van Gogh Alive?

Van Gogh Alive the experience is open seven days a week. Session times vary according to time and date. Please check the schedule on the day you wish to attend.

When should I arrive?

You should plan to arrive about 15 minutes prior to the time printed on your ticket. Please arrive within the entry times displayed on your ticket.

How much time do I need to see the experience?

Individual visit times will vary, but most visitors can anticipate spending 60 – 90 minutes. The main feature of the experience lasts approximately 45 minutes.

Is it suitable for children?

Yes, there is no minimum age to visit the experience. Children under 4 years old are admitted FREE of charge when accompanied by an adult.

Can I take photos and videos?

Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos. When posting images and comments on social media, please use the hashtag #vangoghalive so more people can see the experience through your eyes. Please be advised that flash photography is not permitted inside the SENSORY4™ gallery.

Do I need to purchase a ticket?

Yes and we strongly recommend you book tickets online in advance of your visit. To ensure a comfortable and safe visit for all visitors, access to the experience is by timed entry. Book tickets here.

Can I buy tickets onsite?

Yes, there is a box office on site. However, advanced booking is recommended as you will have a better chance of securing your preferred time slot.

Is my ticket valid for another day?

Tickets are purchased for a specific time slot and will not be valid for entry on another day or time. We cannot guarantee access to the experience outside the hours indicated on your ticket.

I'm a social media influencer, how do I partner with Van Gogh Alive?
If you have more than 5000 followers across your social media pages and are looking to create and share high-impact content to promote the Van Gogh Alive experience, get in touch HERE.
COVID-aware

The exhibition space in the Grand Pavilion provides a safe, contact-free environment. The experience is designed to be a personal journey of exploration, allowing visitors to self-distance. Our top priority is to ensure the safety of our visitors and staff.

Can I use Dine & Discover Vouchers for Monet and Friends?

We are pleased to announce NSW Dine & Discover Vouchers are now accepted at Monet & Friends Sydney.
Vouchers can be used when purchasing tickets for the event at the box office or inside at the Monet & Friends Cafe.Vouchers can’t be redeemed for online ticket purchases or go towards the purchase of alcohol at the cafe.

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Official Hotel Partner

Official Champagne Partner

Official Beer Partner

Created by Grande Experiences

© Van Gogh Alive Australia